The source for better docs,
CX, and content innovation.

Admin and Developer Features

Product Release session · 6:02.

Watch →

WCAG Compliance Guide for Technical Documentation

A comprehensive guide to implementing WCAG compliance in technical documentation, covering business benefits, implementation strategies, testing procedures, and ROI metrics. Learn how to create accessible documentation that serves all users while meeting legal requirements and expanding market reach.

Read →

Is DITA the Future of AI? How DOM RAGs will Revolutionize Enterprise AI

Read →

Managing Content in a Headless CCMS

The key benefit of a headless CCMS revolves around a clear separation of content management from content delivery.

Read →

Overcoming Technical Content Localization Challenges

Upshift technical content localization with structured management, automated workflows, and collaborative tools.

Read →

The Technical Content Delivery Blueprint

Actionable insights into modern content delivery strategies. Learn how to ensure your technical documentation reaches the right audience in the right format while maintaining consistency and scalability across portals, products, partners, and AI assistants.

Download →

The DiscoverCX DITA Cheatsheet

A quick reference guide that simplifies the key concepts of DITA, making structured content easy to understand and implement. Breaks down essential elements like topic types, reuse strategies, and content maps so you get started with confidence.

Download →

The Ultimate Guide to Choosing Technical Documentation Software

Struggling to find the right technical documentation software for your business? This comprehensive guide walks through everything you need to know — from why documentation matters, to evaluating top software options, to the key features that separate enterprise-grade systems from the rest.

Download →

DiscoverCX for Product Answers

Modern products embed answers, not articles. This guide explains how DCX powers in-product help, chatbots, and AI assistants from the same content corpus your documentation team already owns — without forking content or copying it into a knowledge base.

Download →

DITA Publishing Pipeline

An overview of the Ingeniux CCMS DITA publishing pipeline — from author to delivery API, every output format, every channel.

Watch →

DITA Alias Reuse Features

Product Release session · 13 min.

Watch →

Designing Content Systems That Make Information Easy to Find, Reuse, and Update

Content Matters session · 43 min.

Watch →

Turn Your Tech Docs into a Strategic Business Advantage

Content Matters session · 40 min.

Watch →

Building & Leading Documentation Functions in the Age of AI

Content Matters session · 36 min.

Watch →

Model First, Scale Smarter: Why Content Foundations Matter

Content Matters session · 48 min.

Watch →

5 Radical Truths About the Future of Your CMS in the AI Era

Read →

The Lowdown from the Largest Study of Content Operations in the World

Content Matters session · 54 min.

Watch →

Redefining the CMS for the AI Era

Content Matters session · 1h 1m.

Watch →

LLMS.txt – The New SEO for Generative AI

Read →

The Self-Service Myth: Why Your Customers Don't Really Want to Help Themselves

Rethinking your documentation strategy is an opportunity for your documentation team to expand their work across the customer lifecycle and show their value. Give them the right tools and right content strategy to do that.

Read →

Documentation as Code: Why Modern Teams Are Ditching Traditional CCMS for Git-Native Workflows

How developer-first content management is transforming technical documentation. Learn why modern teams are moving beyond traditional CCMS platforms to embrace Git-based workflows, API-first architectures, and documentation as code practices.

Read →

Plot Twist: AI Makes Content Strategy More Important, Not Less

Read →

The Real ROI of Structured Content (And How to Prove It)

Read →

Why Your Content Strategy Needs to Get Smart: Key Insights from Noz Urbina

Discover why proper content strategy and semantic modeling are essential for successful AI implementation, featuring insights from content expert Noz Urbina on the Content Matters podcast.

Read →

Calling all Content Strategists

Content Matters session · 55 min.

Watch →

Smarter Content with AI: Structured Models, Knowledge Graphs, and Human-Centered Strategy

Content Matters session · 48 min.

Watch →

Getting Started with CCMS: What You Need to Know

Tired of content chaos? Let's talk about how a component content management system can transform the way you work with content - from scattered documents to a streamlined, reusable content strategy.

Read →

If Your Content Falls in a Forest, Does It Make a Sound?

Structured content only fulfills its promise when CCMS and delivery systems are connected—otherwise, its value is lost on the audience.

Read →

The Content Pipeline: Let Content Delivery Make the Case for Structured Content

You’re sitting in your weekly tech docs team meeting, and someone starts talking about how the team needs a structured content strategy. That it’s time to improve the way the team writes and manages technical documentation.

Read →

Unlocking the Power of Information Architecture

Content Matters Podcast session · 58 min.

Watch →

AI & Truth Collapse: Understanding the Threat to Our Shared Reality

As AI continues to evolve and integrate into our daily lives, understanding and addressing Truth Collapse becomes increasingly urgent. By fostering digital literacy, supporting responsible regulation, and prioritizing human connections, we can work toward a future where technology enhances rather than undermines our shared reality.

Read →

Delivery-First: How Content Delivery Platforms Drive Structured Content Success

Learn how content delivery platforms can prove the value of structured content with insights from Frank Miller of Ryffine. Discover a practical, delivery-first approach that brings immediate benefits while building the foundation for comprehensive content transformation.

Read →

Information Architecture as the Backbone of Scalable Content

Discover why Information Architecture remains essential in the age of AI for content scalability, user experience, and efficient content creation. Learn key roles, benefits, and strategies for success from expert Amber Swope.

Read →

The Content Pipeline: Make Your Content Work Smarter, Not Harder

Read →

The Time is Right: Implementing Structure Through Content Delivery with Frank Miller

Frank Miller joined the podcast to talk about a delivery-first approach to structured content and explained why Content Delivery Platforms (CDPs) are a practical gateway to structured content adoption.   

Watch →

The Content Pipeline: A Content Ops Maturity Model for Tech Doc Teams

We decided to apply the Content Operations Maturity Model (COMM), a structured way to assess our current documentation capabilities and identify steps to improve efficiency, consistency, and scalability. Here's how you can too.

Read →

Truth Collapse: When AIs are Participants in Culture with Noz Urbina

Noz Urbina, Founder & Omnichannel Strategist, Urbina Consulting, joins us on the Content Matters podcast to explain what Truth Collapse means, how it’s present in our society today, and the boundaries we need around AI technologies and their impact.

Watch →

Rethinking Content Strategies with AI: Insights from Lance Cummings

Discover Lance Cummings' expert take on using AI in content strategies, including its integration into workflows, and the evolving roles of writers.

Read →

Cathy McKnight on Content Operation in 2025

Cathy McKnight, Chief Problem Solver at The Content Advisory, joined us for a deep dive conversation on all things content operations in 2025 - strategy, tech, and even AI. 

Watch →

Personas: Are You Getting the Good, Avoiding the Bad, and Escaping the Ugly?

Learn how to create personas that help you develop the right content at the right time for your customers and audiences.

Read →

Introduction to DITA: Advanced DITA Techniques

Learn how to master some of the more advanced DITA techniques including conrefs, keyrefs, map management and specialization.

Read →

Discover CX by Ingeniux at LavaCon 2024

Read →

Alan Porter on Developing Persona-based Content: The Good, the Bad, and the Ugly

Alan Porter, Founder of Content Pool, joined us on the Podcast to explain how to build personas that can help us deliver the best content-driven customer experiences. 

Watch →

Introduction to DITA: Best Practices + CCMS Integration

In part 2 of our series on DITA we cover some best practices working with DITA, look at how to set up your DITA project in a CCMS and go through some common challenges and troubleshooting tips.

Read →

3 Key Approaches to Content Delivery - And Which One is Best

There are several ways to deliver content, depending on where you need to publish it and how you plan to use it. We look at three key approaches.

Read →

Building Your Technical Documentation Infrastructure

Learn how to improve customer experience with clear technical documentation using structured authoring, hybrid CMS integration, and self-service portals.

Read →

Building a Strong Foundation for Technical Documentation

Improve how you manage technical documentation for better productivity and user satisfaction using structured content.

Read →

Composable Experiences with Headless CCMS

Headless CCMS delivers structured content like DITA across digital platforms through flexible API-based delivery, enhancing customer experiences.

Read →

Five Differences Between a Legacy and Modern Portal

Learn the difference between legacy and modern customer portals, including enhanced UX, integration, self-service, and search.

Read →

How Good Tech Docs Improve Customer Experience

Good technical documentation boosts customer satisfaction and reduces support costs. Learn how.

Read →

How Topic-Based Authoring Can Support Your Mission

Trade associations manage diverse content. A topic-based authoring model supports mission goals.

Read →

Ingeniux Acquires Simply XML Word-based DITA Authoring

Ingeniux Discover CX has acquired Simply XML, known for its easy-to-use Microsoft Word™-based solution for XML and DITA authoring.

Read →

Introducing Generative AI for Discover CCMS

Discover CX's new generative AI module integrates with OpenAI’s ChatGPT to enhance content creation and editing, while ensuring data privacy and security.

Read →

Introducing the New DITA Publishing Pipeline

Easily publish structured DITA content across websites and portals, customize delivery, and speed up deployment.

Read →

Introduction to DITA: Getting Started

If you're looking to get started working with DITA, this three part blog series will get you on the right path. Up first, getting started.

Read →

Product Knowledge: Unmined Gem in the Buyer's Journey

Use product knowledge to empower B2B buyers with structured content and AI-driven SEO for enhanced engagement and faster sales.

Read →

The Ultimate Guide to Choosing the Best Technical Documentation Software

This guide offers insights on choosing technical documentation software, focusing on content management, DITA support, multi-format publishing, and automation to help businesses make informed decisions.

Read →

Understanding Intelligent Content: A Guide

This guide explores what intelligent content entails, why it’s crucial for web experiences, and practical steps to implement it effectively.

Read →

Why You Should Build Your Next Portal with a CCMS

Discover how building your portal with a CCMS can revolutionize your content delivery. Uncover the benefits in our latest blog post.

Read →

AI-Powered Content Strategies with Lance Cummings

Lance Cummings joined us on the podcast to talk about how we can best leverage AI tools and strategies for improved content operations and writing.

Watch →

Customer Outcome Focused Storytelling with Alan Porter

Alan Porter, Founder of Content Pool, joined us on the Podcast to help us understand how we can use storytelling structures to create better technical content for our customers.

Watch →

Rebecca Schneider on Taxonomy, Metadata, and AI

If you think you don’t need taxonomy, metadata, and structured content now that you have generative AI, think again. Rebecca Schneider from AvenueCX explains in the episode of the podcast.

Watch →

Decode Customer Desires: Mastering Content Connection with Christine Crandell

How well do you know your customers? Christine Crandell explains how we can decode our customer desires for a better customer experience.

Watch →

Joe Gollner on Content 5.0: Are We Ready For It?

Joe Gollner of Gnostyx Research joined us on the Content Matters podcast to fill us in on what Content 4.0 is and how it impacts content strategy.

Watch →

Managing Product Information with Matt Reiner

Matt Reiner is a Content Creator for K15t, a company that provides solutions for Atlassian. He has worked on multiple product teams in a range of roles including technical writer, product marketer, content designer, and speaker. Matt joined us on the podcast to talk about the challenges and opportunities related to creating and managing product information.

Watch →

A Conversation on AI with Paul Roetzer

Paul Roetzer, CEO and Founder of the Marketing AI Insititute joined us on the podcast to talk about what's happening with generative AI, the opportunities and challenges, and what we need to be thinking about.

Watch →

Hilary Marsh on Creating and Operationalizing Content Strategy

There is so much to understand about content strategy, and Hilary Marsh, Chief Strategist of The Content Company joined us on the Content Matters podcast to talk about some areas that are not as widely discussed. Our focus for our talk was more on content strategy for intranets and for companies where content is their primary offering (like associations and non-profits), but you could apply much of what Hilary shared to all content strategy work. Key topics included how content strategy has evolved, what organizations are doing well and not so well and much more, including:<br /> <br /> - How to think about content as an investment.<br /> - How content strategy for an intranet is different from content strategy for a website (or isn’t).<br /> - Why content strategy is an HR issue and needs to be a part of everyone’s work.<br /> - How to operationalize content strategy.<br /> - How content management technology supports content strategy.<br /> - The audience engagement journey (you have to listen to learn what this is).

Watch →

The Personalization Paradox with Guest Val Swisher

We are fortunate to kick off our fourth season with Val Swisher, Founder and CEO of Content Rules, a consulting firm that delivers content strategy, development, transformation, and optimization services. Val joined us to talk about something every company wants to do – provide personalized experiences at scale.<br /> <br /> She’s authored a book on the topic - The Personalization Paradox: Why Companies Fail (and How to Succeed) at Delivering Personalized Experiences at Scale with Regina Lynn Preciado, a senior content strategist with Content Rules.<br /> <br /> We talked about the need for content standardization to enable personalization at scale and what organizations need to do from a content strategy and technology perspective.<br /> <br /> Here’s what you’ll learn:<br /> <br /> How Val defines personalization<br /> What is the Personalization Paradox?<br /> What is content standardization and how you achieve it? What needs to be standardized?<br /> What are the biggest challenges to providing personalized content (at scale)?<br /> How should a company think about personalizing content in a global context?

Watch →

Content Engineering: Designing an Intelligent Content Solution

Webinar by Caliper and Ingeniux. <br /> <br /> Ingeniux Content Beyond Boundaries.

Watch →

Solution Guide to Technical Publishing

Overcome the key challenges in technical publishing by adopting efficient strategies and tools. Streamline workflows, reduce bottlenecks, and deliver high-quality content consistently across multiple formats and channels.

Download →

The Customer Portal Buyer's Guide

How to evaluate, scope, and select a customer portal that does more than serve PDFs. Covers documentation, self-service, case management, community, and personalization — and the architecture trade-offs you'll make along the way.

Download →

The Customer Support Portal RFP Guide

An editable RFP template for support and customer portals. Vetted by enterprise buying committees, scoped to evaluate everything from authoring and search to identity and integrations — without the vendor-favorable softballs.

Download →

What is a CCMS, and Why You Need One

A clear, fast primer on what a Component Content Management System actually is — when you need one, when you don't, and what separates an enterprise-grade CCMS from a glorified Markdown editor.

Download →

5 Reasons You Need an Omnichannel CCMS

Why single-channel authoring is a dead end, and how an omnichannel CCMS pays for itself in the first 12 months. Includes five specific scenarios where teams hit the wall — and how a unified content layer changes the math.

Download →

Topic-Based Authoring for Associations

Member associations sit on decades of standards, certifications, and training content. This guide explains how topic-based authoring makes that content reusable, multi-channel, and member-personalized — without rewriting the corpus.

Download →

DiscoverCX for Salesforce Experience Cloud

Salesforce Knowledge is rarely the right place to author. DCX gives you a structured authoring layer outside Salesforce that publishes into Knowledge, Experience Cloud, and Service Cloud — without duplication, without sync issues, and without a custom ETL.

Download →