Designed for · For service operations
Field Service
Your techs spend 40 minutes troubleshooting and 20 minutes finding the right manual. Discover CX flips it: contextual, version-aware product knowledge in their hand, on the asset they're standing in front of — even when the building doesn't have WiFi.
What changes
From the pain you know
to the outcome you wanted.
Pain
The right manual is in a folder somebody deleted.
Outcome
Equipment-aware content, surfaced by serial number or scan.
Structured topics tagged by product, model, version, and locale. Scan an asset or look it up by serial — get the topics that actually apply, not 14 PDFs and a Google Doc.
Faceted by product · model · version · locale
Pain
No WiFi in the basement of a substation.
Outcome
Offline mode that works.
Pre-download relevant product sets to laptop or mobile. Search, read, mark up, and sync feedback when the device is back online. The portal doesn't break when the connection does.
Offline read · offline search · sync on reconnect
Pain
Technicians know the doc is wrong.
Outcome
Field feedback closes the loop.
Bookmark, rate, comment, propose changes — from the same surface they're reading on. Feedback lands in the documentation team's workflow with the topic, device, and version attached.
Inline feedback · suggested edits · usage analytics
For your role
Capabilities that show up in the work.
Mobile-first portal
Designed for one-handed reading on a phone or tablet. Big tap targets, readable type, fast on a 4G link.
Offline-ready
Download a product or job package. Read, search, and annotate offline. Sync on reconnect.
Asset-aware
Scan or look up an asset; get the content that applies. Version- and configuration-aware.
Feedback loop
Field corrections route back to the documentation team with full context.
Partner enablement
Same content surfaced through your partner portal. Identity, branding, and access controlled.
Compliance trail
Every doc viewed and acknowledged tracked when you need it — for safety procedures, regulated installs, audit.
Where it lives
One platform.
Three products.
Discover CX is one platform — but you can start with the product that fits the work in front of you. The pieces that matter for field service:
Other roles
The same platform, framed for the rest of your team.
For technical writers
Documentation Teams
Write once, ship everywhere — and reuse it the way you always meant to.
For technology leaders
CIOs & Heads of Knowledge
Make your product knowledge AI-ready before someone else does.
For service & support teams
Customer Support
Cut handle time. Cut escalation. Cut the "let me check on that".
See Discover CX for field service, on your content.
A solution architect walks the platform with your real work in mind — your team, your stack, your roadmap.