DiscoverCX vs.
Paligo
Paligo is a clean cloud CCMS with a friendly browser editor, built on DocBook — well-suited to small and mid-sized docs teams shipping to a hosted documentation site. DiscoverCX is a broader content delivery platform: DITA-native authoring alongside Markdown and HTML, a headless API, a customer portal, and Salesforce sync.
TL;DR
Cloud DocBook vs. full CDP
Stay on Paligo when
You're a docs team publishing to a hosted docs site and DocBook fits your content model.
Move to DiscoverCX when
You need native DITA, a headless API for non-docs surfaces, a customer-facing portal, or to mix DITA + Markdown + HTML in one repository.
Side-by-side
Every meaningful difference.
| Capability | Paligo | DiscoverCX |
|---|---|---|
| Authoring model | Browser (Paligo editor) | Browser + Oxygen / Fonto / Simply XML |
| Content format | DocBook XML (DITA import) | DITA, Markdown, HTML |
| Repository | Hosted by Paligo | Git-backed CCMS, server-side workflows |
| Multi-author concurrency | ● | ● |
| Headless delivery API | Read API | ● |
| Real-time publishing | — | ● |
| Customer-facing portal | Hosted docs site | ● |
| Salesforce Knowledge sync | — | ● |
| AI / RAG-ready JSON | Paligo AI (assistive) | ● |
| PDF / HTML5 / WebHelp | ● | ● |
| Translation / TMS round-trip | ● | Built-in (XLIFF 2.1) |
| SOC 2 Type II | ● | ● |
| SAML / OIDC / SCIM | ● | ● |
| Pricing model | Per-seat subscription | Enterprise — request a quote |
Comparison reflects publicly available product documentation as of May 2026. Spot an error? Tell us.
FAQ
Paligo — frequently asked
How is DiscoverCX different from Paligo?+
Paligo is a DocBook-native cloud CCMS with a strong browser authoring UX. DiscoverCX is DITA-native and supports Markdown and HTML in the same repository, and ships additional delivery surfaces — a real-time headless API, a customer-facing portal, and Salesforce Knowledge sync — as part of the platform.
Does Paligo support DITA?+
Paligo's native content model is DocBook. They offer DITA import, so existing DITA projects can be brought in, but ongoing authoring sits inside their DocBook-derived structure. If your team standardizes on DITA 1.3 with conrefs, keyrefs, and specializations as a long-term authoring model, that's a closer fit for DiscoverCX.
Is DiscoverCX DITA-pure?+
DiscoverCX is DITA 1.3 compliant and additionally supports Markdown and HTML in the same repository for teams that want a mixed model.
Can we get a customer portal with Paligo?+
Paligo offers a hosted documentation site. DiscoverCX's portal adds case management, community, role-based personalization, and Salesforce integration — closer to a full customer portal than a docs site. The right pick depends on whether you need just docs delivery or the broader surface.
How does pricing compare?+
Both are enterprise SaaS priced per author. Paligo's tiers fit small to mid-sized docs teams shipping to a hosted site. DiscoverCX is an enterprise platform with the customer portal and headless delivery included in the All-in-One package. Request a quote for a written proposal.
Run them side by side.
A 30-day proof of concept on your actual Paligo content. We import, you compare authoring, delivery, and total cost on real workloads.