Designed for · For executives & operators
Senior Leadership
Your product knowledge is the cheapest, longest-lived asset on your balance sheet. It runs the help center, the support team, the partner network, and now the AI. Discover CX is the platform that lets you run it like an asset — not a cost center buried inside one team.
What changes
From the pain you know
to the outcome you wanted.
Pain
Content cost is invisible until it isn't.
Outcome
Operating leverage you can actually report on.
Single-sourcing cuts authoring cost. Real-time publishing cuts time-to-market. Localization at scale cuts translation spend. AI grounding cuts "build a custom RAG" engineering. The numbers compound; we can model your specific ROI on the demo.
Authoring · localization · time-to-market
Pain
AI hype is a board-level conversation.
Outcome
An AI strategy that's grounded in your own content.
Most AI initiatives stall when leadership asks where the knowledge comes from. Discover CX is the answer: structured, governed, current product knowledge that AI assistants can ground on — with SOC 2 controls and audit trails that legal will actually approve.
BYOK vector DB · SOC 2 · audit-grade retrieval
Pain
Risk lives in your help center.
Outcome
Audit, compliance, residency — boring on purpose.
SOC 2 Type II. RBAC down to the topic. Data residency in the region you need. 24×7 critical-care support. Migration engineering included. The kind of platform your CISO, GC, and CFO have already pre-approved by Day One.
SOC 2 · 99.95% SLA · enterprise contracts
For your role
Capabilities that show up in the work.
Modeled ROI
We bring the spreadsheet. Authoring, localization, deflection, time-to-market — your inputs, our model, a number your CFO can sign off on.
Enterprise contracting
Custom DPA, custom MSA, security questionnaire pre-answered. Procurement-friendly from the first call.
Migration engineering included
Real engineers run the move. No fidelity loss. 4–12 weeks for most catalogs.
One platform, three products
CCMS, CDP, AI under one vendor. Start with what you need, consolidate over time.
Solution architects on the call
Real engineers, not BDRs with scripts. The same people stay with you post-sale.
Reference customers
UKG, Dolby, Cisco Webex, and Fortune 500 brands in financial services, healthcare, and manufacturing.
Where it lives
One platform.
Three products.
Discover CX is one platform — but you can start with the product that fits the work in front of you. The pieces that matter for senior leadership:
Other roles
The same platform, framed for the rest of your team.
For technical writers
Documentation Teams
Write once, ship everywhere — and reuse it the way you always meant to.
For technology leaders
CIOs & Heads of Knowledge
Make your product knowledge AI-ready before someone else does.
For service operations
Field Service
First-time-fix the hard ones — with answers technicians can find on the truck.
See Discover CX for senior leadership, on your content.
A solution architect walks the platform with your real work in mind — your team, your stack, your roadmap.