Ship documentation.
Deliver customer experience.
DiscoverCX unifies structured authoring DITA Markdown, a headless CCMS, and a real-time delivery API REST JSON — so one source of truth serves docs sites, portals, Salesforce, in-product help, and AI assistants.
Trusted by Fortune 500 teams · SOC 2 Type II · 24×7 critical-care support
Powering structured content for
The product
Author structured content in the browser. Ship it everywhere.
The DiscoverCX editor: DITA-native, component-aware, and built for teams that treat documentation as a product.
Source → Delivery
Author once in DITA. Deliver everywhere as JSON.
No baked PDFs. No nightly rebuilds. Topics flow from your repository to every channel in real time through one typed, versioned API.
<?xml version="1.0"?> <topic id="install-router"> <title>Install the Edge Router</title> <shortdesc>Mount, cable, and power on the EdgeRouter 9200.</shortdesc> <taskbody> <steps> <step><cmd>Rack-mount the chassis.</cmd></step> <step><cmd>Connect uplink to <uicontrol>WAN 1</uicontrol>.</cmd></step> </steps> </taskbody> </topic>
{
"id": "install-router",
"type": "task",
"title": "Install the Edge Router",
"summary": "Mount, cable, and power on the EdgeRouter 9200.",
"locale": "en-US",
"version": "7.2.1",
"steps": [
{ "n": 1, "cmd": "Rack-mount the chassis." },
{ "n": 2, "cmd": "Connect uplink to WAN 1." }
],
"channels": ["portal", "in-product", "salesforce", "ai-rag"]
}Live in production
Portals built on DiscoverCX, shipped to millions of users.
Portal templates
Production templates that ship with the platform.
Home, topic, and faceted search — themeable, accessible, and live on day one. The same templates powering portals at UKG, Dolby, and Cisco Webex.
Live template · Landing pages
The platform
One platform for structured content — from single source to every surface.
DiscoverCX combines four capabilities most teams stitch together from five different vendors. The result: one source of truth, one delivery layer, and one team that owns the whole pipeline.
Author
DITA, Markdown, HTML — in your editor of choice. Oxygen, Fonto, Simply XML, or our browser editor. Reuse, conditional content, branching, and review built in.
Manage
Git-based repository with full version history, role-based access, multilingual workflows, translation memory integrations, and SOC 2 compliance.
Deliver
Headless API serves clean JSON to portals, docs sites, mobile apps, Salesforce, and AI assistants. Real-time publishing — no rebuilds, no static fallbacks.
Discover
Out-of-the-box customer portal with enterprise search, personalization, case management, community, and analytics. Launch a portal in weeks, not quarters.
Built for
Teams that ship content as a product.
Technical Documentation
Replace MadCap Flare or Confluence with a DITA-native CCMS and a modern docs portal. Cut publishing time 60%.
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Policies & SOPs
Versioned, audited, role-aware policy content for regulated industries. Tied directly to compliance workflows.
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eLearning / LCMS
SCORM-ready learning content authored as DITA topics. Reuse a single procedure across docs, training, and onboarding.
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Salesforce Knowledge
Sync structured topics into Salesforce Knowledge and Experience Cloud. Same source, agent + customer surfaces.
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AI Training & RAG
Structured, tagged JSON output purpose-built for grounding LLMs. Power in-product copilots without scraping PDFs.
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Customer Portals
Launch a branded support portal in weeks — search, personalization, cases, community, and content in one place.
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Authority
Built by Microsoft alumni. Shipping structured content since 1999.
DiscoverCX is built by Ingeniux. Our founders came from the Microsoft team that built the first web publishing system for MSNBC. Two decades later, we've delivered structured content systems for the world's leading brands.
The shift we keep seeing
Your customers generate 65% to 80% of your revenue — year after year. DiscoverCX is the content platform that powers the experiences they rely on.
Resources
Pick the next step that fits where you are.
The CCMS RFP Template
78 vendor-evaluation questions used by Fortune 500 procurement teams. Editable .docx.
Download free →
ComparisonDiscoverCX vs. MadCap Flare
Side-by-side: authoring model, delivery, portal, AI readiness, and total cost.
Read comparison →
Live demo45-minute platform walkthrough
See authoring, the portal, and the delivery API end-to-end with a solution engineer.
Book a demo →
FAQ
Answers, before the call.
The questions buying committees actually ask. If yours isn't here, ask us directly.
What is a content delivery platform (CDP)?+
A content delivery platform unifies content creation, structured storage, and multichannel delivery in a single system. Unlike a traditional CCMS — which stops at content management — a CDP also handles delivery to portals, docs sites, in-product help, AI assistants, and partner channels through APIs. DiscoverCX is built as a CDP from the ground up.
How is DiscoverCX different from MadCap Flare, Paligo, or Heretto?+
Traditional CCMS tools like Flare, Paligo, and Heretto focus on authoring and publishing static outputs (PDF, HTML5, WebHelp). DiscoverCX adds a real-time headless delivery layer, a customer-facing portal, role-based personalization, and AI-ready knowledge graph output. You get the structured authoring of a CCMS plus the delivery infrastructure of a modern DXP.
Does DiscoverCX support DITA?+
Yes. DiscoverCX is fully DITA-compliant and works with standard DITA editors (Oxygen XML, Fonto, Simply XML). It also supports Markdown, HTML, and structured JSON — so teams can mix authoring formats inside one repository.
Can DiscoverCX deliver content to AI assistants and RAG systems?+
Yes. The delivery API outputs clean, semantically tagged JSON with topic-level metadata, making DiscoverCX ideal for grounding LLMs and powering retrieval-augmented generation (RAG). Customers use it to power AI search, in-product copilots, and Salesforce Einstein knowledge.
Is DiscoverCX SOC 2 compliant?+
Yes. DiscoverCX is SOC 2 Type II certified with 24×7 critical-care support, role-based access control, full audit logging, and SAML/SSO. It is trusted by Fortune 500 brands in regulated industries including financial services, healthcare, and manufacturing.
How long does implementation take?+
Typical implementations run 6–12 weeks for a production launch, depending on content volume, integrations (Salesforce, ServiceNow, Atlassian), and migration scope. A guided onboarding team handles schema, taxonomy, and migration from your legacy CCMS or help authoring tool.
See DiscoverCX in 45 minutes.
A solution engineer will walk you through authoring, delivery, and the customer portal — using your content, your formats, and your channels.