DiscoverCX vs.
Heretto
Heretto (formerly easyDITA) is a strong cloud DITA CCMS with a separately-licensed portal (Deploy). DiscoverCX is competitive on core authoring and differs on three axes: native Markdown support alongside DITA, the customer portal as part of the platform, and AI-ready JSON output as a standard delivery format.
TL;DR
Cloud DITA CCMS vs. content delivery platform
Stay on Heretto when
You're a DITA-pure shop and Heretto's authoring + Deploy combination fits your needs.
Move to DiscoverCX when
You're mixing DITA + Markdown, need Salesforce sync, or want the customer portal included rather than licensed as an add-on.
Side-by-side
Every meaningful difference.
| Capability | Heretto | DiscoverCX |
|---|---|---|
| Authoring model | Browser + Oxygen Web Author | Browser + Oxygen / Fonto / Simply XML |
| Content format | DITA | DITA, Markdown, HTML |
| Repository | Hosted by Heretto | Git-backed CCMS, server-side workflows |
| Multi-author concurrency | ● | ● |
| Headless delivery API | ● | ● |
| Real-time publishing | — | ● |
| Customer-facing portal | Heretto Deploy (add-on) | ● |
| Salesforce Knowledge sync | — | ● |
| AI / RAG-ready JSON | Heretto AI Assist (assistive) | ● |
| PDF / HTML5 / WebHelp | ● | ● |
| Translation / TMS round-trip | Add-on | Built-in (XLIFF 2.1) |
| SOC 2 Type II | ● | ● |
| SAML / OIDC / SCIM | ● | ● |
| Pricing model | Per-seat subscription | Enterprise — request a quote |
Comparison reflects publicly available product documentation as of May 2026. Spot an error? Tell us.
FAQ
Heretto — frequently asked
How is DiscoverCX different from Heretto?+
On core CCMS authoring and workflow, the products are competitive — both are mature cloud DITA platforms. The main differences: DiscoverCX supports DITA + Markdown + HTML in one repository (Heretto is DITA-only), the customer portal ships as part of the platform rather than as Heretto Deploy, and AI-ready semantic JSON is a first-class output.
Does Heretto support Markdown?+
Heretto is DITA-focused. If your team standardizes on DITA, that's a clean fit. If you also need to manage Markdown content from engineering or product teams in the same repository, DiscoverCX handles both natively.
What about the Heretto portal (Deploy)?+
Heretto Deploy is a separately licensed portal product. DiscoverCX bundles the customer portal in the Enterprise tier — search, personalization, cases, community, and analytics on the same repository.
Can we migrate from Heretto?+
Yes. DITA content moves 1:1 — topic maps, conrefs, keyrefs, and conditional content all translate. A migration engineer scopes the timeline based on content volume and customization depth, with a written plan after a discovery session.
Run them side by side.
A 30-day proof of concept on your actual Heretto content. We import, you compare authoring, delivery, and total cost on real workloads.