Designed for · For technology leaders
CIOs & Heads of Knowledge
AI assistants are about to read every word your team writes. The question isn't whether — it's whether the content is structured, current, and grounded in a system you control. Discover CX gives you a product knowledge platform that's enterprise-grade, AI-native, and built on content you already own.
What changes
From the pain you know
to the outcome you wanted.
Pain
Your AI is reading the wrong PDF.
Outcome
Ground the model on typed, versioned, governed content.
Discover AI Data Operations pipes structured content into a vector database you bring (or one we host) — with SOC 2 controls, audit, and the same taxonomy as the source. No more retrieval that pulls from a 2019 SharePoint copy.
BYOK vector DB · SOC 2 Type II · audit-grade
Pain
Your knowledge stack has eight tools.
Outcome
One platform from authoring to delivery to AI.
Discover CCMS for authoring. Discover CDP for delivery. Discover AI for grounding. One vendor, one identity, one audit log. Replace the stack incrementally — most teams start with one product and consolidate over 12-24 months.
CCMS + CDP + AI · one identity · one audit
Pain
Procurement wants a five-year story.
Outcome
Enterprise-ready, on Day One and Day 1,825.
SOC 2 Type II. 24×7 critical-care support. Unlimited tech support. Data residency. RBAC, SAML, OIDC, SCIM, MFA. Migration engineering included. The kind of vendor your CISO and your CFO can both sign off on.
SOC 2 · 99.95% SLA · enterprise contracts
For your role
Capabilities that show up in the work.
AI grounding, your way
Bring your own vector DB and embeddings, or use ours. Retrieval is content-aware, locale-aware, and version-aware.
Identity that ladders to your IdP
SAML, OIDC, SCIM, MFA. Group-, plan-, and product-based access. No proprietary user store.
Audit + observability
Every change attributed and exportable. Retrieval logged. Pipeline metrics first-class.
Data residency
US, EU, or regional hosting options. Your data, your jurisdiction.
Procurement-friendly
Enterprise SLA, security questionnaire pre-answered, custom DPA, real solution architects on the call.
Build-vs-buy off the table
What you'd build in 18 months — content modeling, delivery, search, AI grounding — ships in weeks.
Where it lives
One platform.
Three products.
Discover CX is one platform — but you can start with the product that fits the work in front of you. The pieces that matter for cios & heads of knowledge:
Other roles
The same platform, framed for the rest of your team.
For technical writers
Documentation Teams
Write once, ship everywhere — and reuse it the way you always meant to.
For service operations
Field Service
First-time-fix the hard ones — with answers technicians can find on the truck.
For service & support teams
Customer Support
Cut handle time. Cut escalation. Cut the "let me check on that".
See Discover CX for cios & heads of knowledge, on your content.
A solution architect walks the platform with your real work in mind — your team, your stack, your roadmap.