DiscoverCX vs Heretto — 2026 comparison
DiscoverCX vs. Heretto / Easy DITA: cloud DITA CCMS + portal vs. a full headless content delivery platform with native AI output.
Canonical URL: https://discovercx.com/compare/heretto Last updated: 2026-06-04
Cloud DITA CCMS vs. content delivery platform
Heretto (formerly easyDITA) is a strong cloud DITA CCMS with a separately-licensed portal (Deploy). DiscoverCX is competitive on core authoring and differs on three axes: native Markdown support alongside DITA, the customer portal as part of the platform, and AI-ready JSON output as a standard delivery format.
Use Heretto when: You're a DITA-pure shop and Heretto's authoring + Deploy combination fits your needs.
Move to DiscoverCX when: You're mixing DITA + Markdown, need Salesforce sync, or want the customer portal included rather than licensed as an add-on.
Feature matrix
| Capability | Heretto | DiscoverCX |
|---|---|---|
| Authoring model | Browser + Oxygen Web Author | Browser + Oxygen / Fonto / Simply XML |
| Content format | DITA | DITA, Markdown, HTML |
| Repository | Hosted by Heretto | Git-backed CCMS, server-side workflows |
| Multi-author concurrency | ✓ | ✓ |
| Headless delivery API | ✓ | ✓ |
| Real-time publishing | — | ✓ |
| Customer-facing portal | Heretto Deploy (add-on) | ✓ |
| Salesforce Knowledge sync | — | ✓ |
| AI / RAG-ready JSON | Heretto AI Assist (assistive) | ✓ |
| PDF / HTML5 / WebHelp | ✓ | ✓ |
| Translation / TMS round-trip | Add-on | Built-in (XLIFF 2.1) |
| SOC 2 Type II | ✓ | ✓ |
| SAML / OIDC / SCIM | ✓ | ✓ |
| Pricing model | Per-seat subscription | Enterprise — request a quote |
FAQ
How is DiscoverCX different from Heretto?
On core CCMS authoring and workflow, the products are competitive — both are mature cloud DITA platforms. The main differences: DiscoverCX supports DITA + Markdown + HTML in one repository (Heretto is DITA-only), the customer portal ships as part of the platform rather than as Heretto Deploy, and AI-ready semantic JSON is a first-class output.
Does Heretto support Markdown?
Heretto is DITA-focused. If your team standardizes on DITA, that's a clean fit. If you also need to manage Markdown content from engineering or product teams in the same repository, DiscoverCX handles both natively.
What about the Heretto portal (Deploy)?
Heretto Deploy is a separately licensed portal product. DiscoverCX bundles the customer portal in the Enterprise tier — search, personalization, cases, community, and analytics on the same repository.
Can we migrate from Heretto?
Yes. DITA content moves 1:1 — topic maps, conrefs, keyrefs, and conditional content all translate. A migration engineer scopes the timeline based on content volume and customization depth, with a written plan after a discovery session.