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Technical Documentation — DiscoverCX solution

DiscoverCX is the only experience platform built for technical documentation — cloud-based CCMS, structured XML authoring with single-source reuse, AI productivity, and an automated DITA publishing pipeline.

Canonical URL: https://discovercx.com/solutions/technical-docs Last updated: 2026-06-04

Audience: Documentation directors, info architects, technical writers

Efficient, collaborative, and scalable documentation solutions. DiscoverCX is the only experience platform built for technical documentation.

Outcomes

  • Single-sourcing and content reuse across products and channels
  • Generative AI productivity for writers and SMEs
  • Cloud-based CCMS — no on-prem infrastructure to maintain
  • Automated DITA publishing pipeline to web, print, and mobile

Features

Cloud-based CCMS

Discover CCMS is delivered as enterprise SaaS — secure, scalable, and built for distributed documentation teams.

Structured XML authoring

Author in DITA with full single-sourcing and content reuse. Integrations with Fonto and Oxygen for power users.

Generative AI productivity

AI writing assistant helps authors generate, improve, and standardize content within an enterprise-safe environment.

Automated publishing pipeline

Publish DITA to Discover CX Dynamic Site Server (DSS), static HTML, Markdown, and PDF. Built on the DITA Open Toolkit.

DITA Map Manager

Organize, version, and orchestrate large DITA topic maps with a purpose-built management UI.

Editor of choice

Native support for Fonto, Oxygen Web and Desktop, and Ingeniux Simply XML — a Microsoft Word-based DITA editor for SMEs.

FAQ

Does DiscoverCX support DITA?

Yes. DiscoverCX is fully DITA-compliant with native support for the DITA Open Toolkit, single-sourcing, content reuse, and DITA Map Manager for orchestration. Power users author in Fonto or Oxygen; SMEs can use Ingeniux Simply XML inside Microsoft Word.

What content formats can we author and publish?

DITA, Word, Flare, HTML, and Markdown for authoring. Publishing targets include the Discover CX Dynamic Site Server, static HTML, Markdown, and PDF — through a single automated pipeline.

Can we migrate from MadCap Flare?

Yes. Migration from MadCap Flare into DITA or Markdown is part of our implementation services. A dedicated engineer handles conversion of XHTML projects, conditional tags, snippets, and variables.

What's the Product Answers Guide?

Our buyer's guide for technical documentation teams evaluating modern CCMS platforms. Available on request.