# CCMS RFP template — 78 vendor questions across 12 categories

> The free, vendor-neutral CCMS RFP template Fortune 500 procurement teams use to evaluate component content management systems. Editable Microsoft Word document.

**Canonical URL:** https://discovercx.com/resources/ccms-rfp-template
**Last updated:** 2026-06-04

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## What it is

A vendor-neutral CCMS RFP template — 78 specific questions across 12 evaluation categories, written so any honest vendor (including or excluding DiscoverCX) can answer them.

- **Format:** Editable Microsoft Word (.docx)
- **Cost:** Free, no vendor bias
- **Length:** ~20 pages, 78 questions

## Why it's vendor-neutral

Most CCMS RFPs leak vendor bias — checkboxes engineered to favor a specific product. This one is intentionally vendor-neutral. If DiscoverCX is wrong for your needs, the RFP should help you find that out faster. We'd rather lose a deal early than win one we shouldn't have.

## The 12 evaluation categories

1. **Authoring** — DITA / Markdown support, editors, reuse, conditional content, AI co-authoring
2. **Repository** — versioning, branching, concurrency, audit, retention
3. **Workflow** — states, approvals, scheduled publishing, escalation
4. **Translation** — TMS round-trip, locale fan-out, translation memory, ICU
5. **Delivery** — headless API, real-time publishing, channels, SDK
6. **Portal** — search, personalization, case management, community
7. **Integrations** — Salesforce, ServiceNow, Atlassian, Slack, Git
8. **AI** — RAG output, Einstein, traceability, copilot grounding
9. **Security** — SOC 2, SAML / OIDC / SCIM, encryption, audit logs
10. **Compliance** — HIPAA, GDPR, FedRAMP, data residency
11. **Performance** — SLA, uptime, latency, scalability
12. **Commercial** — pricing model, multi-year, services, support tiers

## How to get it

Drop your work email at https://discovercx.com/resources/ccms-rfp-template — we email the .docx and check in once a quarter with new buyer-side content. Unsubscribe anytime.

## See also

- [What is a CCMS?](/resources/what-is-a-ccms.md) — vendor-neutral primer
- [What is a CDP?](/resources/what-is-a-cdp.md) — when CCMS isn't enough
- [DiscoverCX vs alternatives](/compare.md) — side-by-side comparisons

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## About DiscoverCX

DiscoverCX is the headless content delivery platform built on the world's leading CCMS — author in DITA, Markdown, or HTML, deliver to portals, docs sites, Salesforce, and AI assistants from one source of truth.

**Talk to sales:** https://discovercx.com/contact
**Request a demo:** https://discovercx.com/demo
**Pricing:** https://discovercx.com/pricing

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